Frequently Asked Questions

F.A.Q
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Billing and Account

Do you charge for stopped instances? I linked my credit card but I see a small charge on my card! What gives? How am I billed for my instances?
All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is decided by dividing the monthly rate by 672 hours (28 days). If your server is online for quite 672 hours during a month , you'll only be billed the monthly rate. Accumulated charges are invoiced to your account on the first of each month.
What Payment Methods Do You Accept?
We are excited to inform you that we accept the payment via Bangladeshi Credit / Debit Card apart of all popular international gateway. We accept payment through Bangladeshi mobile banking service like (bKash, Ukash, DBBL Mobile Banking), Local & Internation Debit / Credit Card, PayPal, Payza (formerly AlertPay), Skrill (formerly MoneyBooker), Bank Deposit, Payment on Cash. Our system allow you to make the payment mostly online (Like Credit / Debit Card, PayPal, Payza, Skrill Payment)
Can international users purchase your hosting?
Yes, you can make the payment through credit cards or Paypal. Contact us for more information.
How do I update my billing information ?
You can update your account information by logging in to your client control panel
After I purchase the hosting, how long will it be before my account is activated?
Once you buy our hosting plan, your account will activated within a couple of hours. Sometimes, counting on individual cases, it'd differ if our system detects possibility of fraud or scam. In such cases, it'd take longer because we'll investigate the matter for extra verification purposes. for instance , if the IP address doesn't match billing location, telephone number doesn't match IP location or there are issues with billing address.

Domain & Hosting

What is a domain name? Why is my domain not working? Can I transfer my domain to your company?
YES, we do accept domain transfer, but you also can simply point your domain to us, by changing the NAMESERVER
What is the next step after purchasing hosting?
After purchase a hosting plan , You hvae to change the NAME SERVER of your domain, so it will point to Bark Hosting. The NAME SERVER information will be emailed to you or if you prefer, you may verify it from our customer support.
How do I get started with Web Hosting?
Getting started is no hassle at all as we at Bark Hosting endeavor to make it easy for you. As one of the fastest shared hosting services in Bangladesh, we can help you set up in a very short time. To get started, simply select the shared web hosting plan that suits your needs and click on "sign up." We will help you automatically install WordPress so you can start building your own website.
Can I buy web hosting without a domain name?
Yes. However, this comes with certain disadvantages. For example, if you do not have a domain name, you invariably do not actually own your website. Hence, your web hosting service provider can delete or modify your site without your consent or knowledge. Furthermore, if you decide to buy a domain name, you will likely lose data during transfer, and all your previous links and subscribers might have a hard time meeting you again.
What if I need more advanced hosting for my website?
That is great. This likely means your site is expanding and requires more features. Well, Bark Hosting has plans and protocols in place for such an occurrence. It is easy to upgrade your plan on Bark Hosting without fear of losing any data. We have excellent web hosting upgrading facilities.

Technical Support

What kind of support do I need from a hosting company? Do you offer managed hosting? How to Increase WP Memory Limit ?
In order to increase your WordPress Memory limit, open the wp-config.php file and locate this line:define( 'WP_MEMORY_LIMIT', '96M' ); Change its value to up to 768M on all Ebnhost shared hosting accounts. On Cloud and Dedicated solutions, you may further customize this value.
How to force SSL with .htaccess ?
You can force an HTTPS connection on your website by adding these rules in your website's .htaccess file:
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

Security

How to protect customer data on website? Do I need SSL? Why do I get an error with HTTPS?
If you are getting an error when you try to use HTTPS, it is likely a problem with your SSL certificate. Make sure you have one, that it is up to date, and that it is installed properly.
What is HTTPS?
HTTPS is secure HTTP. It is the protocol used when communicating with a website over SSL.
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